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Frequently Asked Questions

Frequently Asked Questions

Renewable Energy

How do solar panels work?

Solar panels convert light from the sun into electricity. The brighter the light, the more electricity. But they work even on cloudy days. Especially the high quality Q CELLS and Sunport solar panels we’ve handpicked. Q CELLS panels come with a 12-year product warranty and 25-year performance warranty, while Sunport panels have a 30-year performance warranty.

Can I store surplus energy and sell it back to the grid?

Yes! GivEnergy’s storage solutions are the best on the market. Use them to store energy for when you need it, and sell any excess back to the grid – maximising your renewable energy investment as quickly as possible.

How much space will my battery take up?

Not much at all! You’ll be delighted to hear that the GivEnergy batteries we use aren’t much larger than a car battery. The GivEnergy 3.2kWh battery is just 380mm x 340mm x191mm, while the 6.3kWh version is 690mm x 390mm x 182mm.

Can I use energy to heat water for my home or pool?

Yes! Copper Industries’ hot water cylinders and calorifiers work with your renewable installation to heat water in your home efficiently.

Renewable technology is constantly improving – How do I know that my system is the most up to date?

Our expert team is committed to remaining at the forefront of developments. All our current products are best in class. But if things change in the future, we’ll update our product selection to reflect that.

How do wind turbines work?

Wind turbines harness the power of the wind to generate electricity. Most work best in strong winds. But we’ve handpicked Hi-Energy’s vertical axis turbines which work in milder winds, making them perfect for French homes.

How efficient is the storage solution?

The inverter – which directs power from your solar panels into your home – operates at an impressive 99.5% efficiency. And all that from a product that measures just 480mm x 440mm x 260mm. For further information about our storage solution systems – please see our download.

Should I put solar panels on my roof or the ground?

The answer depends on a number of variables, including the angle of your roof, the sun’s path across your home throughout the year and the trees on your property. But don’t worry, we’ve invested in trailblazing software – including 3D modelling – to show you exactly how each option will look and how much electricity it will generate.

How do I know which option is best for my home?

Our team of renewable energy specialists will talk you through all the options and use our industry-leading software to show you how much energy each will generate. Book your free, no-obligations survey to find out more.

Your EnergieX Survey

How long will my survey take?

Around an hour – give or take! Don’t worry, we won’t take up much of your time. Most planning takes place offsite.

How much will my survey cost?

Nothing at all. It’s completely free and you’re under no obligation to go ahead.

How long is my quote valid for?

30 days after you receive it.

Do I need to be at home for the survey?

Yes please! This is our chance to get to know you and find out exactly what you’re looking for in a renewable energy system.

How long will I need to wait for my quote?

We’ll have it with you within 3 days.

How do you calculate predicted savings?

Using the most advanced software in the industry. We don’t just bring you the best products. Our intelligent technology leverages everything from 3D modelling to weather trends to forecast energy generation and savings accurately.

Your EnergieX Installation

Do I need planning permission for my installation?

You may need permission to install solar panels or wind turbines. But don’t worry, our expert team will guide you through the process, removing all the hassle.

Who will install my system?

Our team of qualified experts will take care of everything – and leave your property just as they found it.

How long will it take to install my system?

Most installations are completed in 1 or 2 days.

How do I know how much energy I’m using and storing – and how much is going back to the grid?

The EnergieX portal gives you all the answers. You can even use it to contact our customer service team.

Get In Touch

Have a question about renewable energy? Want to know more about how installing a system at your home or business could cut your costs, reduce your environmental impact and put you in control of your energy future? Our team of renewable energy experts would love to help.

Get In Touch